Responsible Gaming
Draft content pending review — not the final, legally binding text.
The Company is committed to giving customers an enjoyable experience while recognising that gambling can cause problems for some individuals. The measures below are here to help you stay in control.
Protection of minors
No one under the age of 18 is permitted to open an account or bet on the platform. The Company reserves the right to verify your identity and to lock an account until age has been confirmed. If you share a device with children, keep your account details and password secret.
Know the warning signs
A few common warning signs to be aware of:
- Do you ever play for more than you intend to?
- Does your gambling affect your work or social life?
- Have you tried to cut down or stop without success?
- Have you ever hidden or lied about your gambling to family or friends?
- Do you think a big win is the answer to your problems?
Staying in control
If you feel your gambling is becoming a problem, take a break. You can ask to have your account restricted or self-excluded for a set period, or indefinitely, by contacting customer support. The Company may also restrict an account where it believes a customer is at risk.
Identity checks
To ensure only people of legal age take part, the Company may ask you to submit a copy of a photographic identity document to confirm your age and identity. Any details requested are used solely to verify your identity, as required by law and for your protection.
Getting help
If you or someone you know may have a gambling problem, confidential help and self-assessment tools are available from independent organisations.
[Operator to supply the support organisations and helpline(s) appropriate for this tenant's market, with current contact details and links.]